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April 2017

How to Deal with Customer Complaints

As a business owner you’re probably aware that you can’t please all of the people all of the time and, chances are that you’ll have to deal with an unhappy or disgruntled customer or client from time to time.  Despite all of our best intentions, mistakes do happen and any mistakes made with your customers may have you worried that it will have an adverse effect on your business in the future.  After all, this is the age of digital information and social media – not only can unhappy customers tell their friends and family about their negative experience, they can also post

Ethical Banking – What’s it all About?

Last week we took a look at business bank accounts and gave our readers some advice on choosing the right type of business bank account that would satisfy their individual requirements.  Today we’re going to take a look at ethical business banking because we know that the choice of bank for your business doesn’t always depend on the services it provides or the accounts on offer. 

Use Customer Feedback to Grow Your Business

Owning and operating a small business means wearing many hats in order to perform all the different types of tasks that go along with managing a business these days.  While there are many small business owners who are happy with the amount of business they actually do, there are others who are determined to grow their business and increase both turnover and profits.  Technology can make this easier than ever before as more and more people are happy to shop on line – after all, it’s much more convenient to shop from the comfort of your own armchair than it is to visit the h

Business Bank Accounts – The Lowdown

If you’re in the process of (or thinking about) starting a business, then choosing the right type of bank account for your business is essential.  If you’re already running a business and looking to switch to a different type of business account, again you’ll want to choose the type that’s best for your business.  Deciding on the right bank account can seem like quite a challenge with so many different types of bank account available nowadays.  Today we’re going to take a look at the different types of bank account so that you have the information and knowledge necessary t

Business Benefits of enterprise zones

At the beginning of April the government announced the addition of 12 new Enterprise Zones here in the UK, bringing the total number to 48.  Enterprise Zones were initially set up in 2015 in a bid to help new businesses to get up and running or to help established businesses to grow by offering business rates discounts, tax breaks and a simplified planning process.  The UK economy depends heavily on SMEs which account for 99.9% of all private business in Britain and the government is committed to create the right type of environment for businesses to flourish, rather than

Build a Website that Works for your Business

Your company website is your opportunity to showcase your products or services to potential customers – this is true whether you operate online only or via a bricks and mortar business premises.  As such, your website is where potential customer and clients form their first impression and, as you know, first impressions are vital.  This is especially true for online search – if you don’t grab your website visitors’ attention right at the start, there are usually plenty of other places for them to go to find similar products or services.  Today we’re going to give you some

Spring Budget 2017 – What Does it Mean for Small Business in Britain?

Although the Spring Budget didn’t hold much in the way of surprises, Chancellor Phillip Hammond’s U-turn on the announcement that National Insurance Contributions would be increased for the self-employed was rather a surprise.   It came in the wake of pressure from across the board, even within his own party and the self-employed small traders across the land heaved a collective sigh of relief.

Avoid the Risks When Running a Home Based Business

If you’re running a business from home on your own, you’re not alone and you’re in good company.  You may be surprised to learn that small to medium enterprises (SMEs) make up a massive 99.9% of all private sector business here in the UK and a whopping 60% of these are sole traders.  That’s 3.3 million sole traders here in the UK – making up such an important part of the UK economy as a whole.  While running your own business from home has its advantages (no additional overheads, flexible dress code and good work-life balance to name but a few), there are also risks to be