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Customer Experience Matters for Small Businesses

As a small to medium business owner, you’re sure to always be on the lookout for ways to improve your business, attract more customers and increase your turnover. This will to a long way towards ensuring a steady cash flow which is vital for small businesses here in the UK if they want to survive and avoid falling into debt. Today we’re taking a look at customer satisfaction.

Why you Should Implement an Alcohol Policy for SME Owners

Lloyds of London recently introduced a new policy that bans drinking alcohol during core working hours in a bid to eradicate lunchtime drinking. Today we’re going to take a look at how employers and small business owners can tackle the issue of drinking during working hours. When we say drinking during working hours, we don’t actually mean drinking while sat at a desk working or working in any other way, we’re talking about popping to the pub for lunch and having a couple of drinks.

Business Rates Revaluation – the Lowdown

If you’re a small business owner, you’re sure to be aware that business rates here in the UK will undergo a revaluation process by the Valuation Office Agency with the revised rates coming into force beginning on 1st April, 2017.  There’s been a lot of misinformation about this process which has led to worry and confusion, especially among smaller business owners who often struggle to maintain a steady c

Lean Start-up – What’s It all About?

Today we’re going to look at the lean start-up business model which is all about finding a gap in the market in the most efficient manner in terms of the time and money spent on doing so.  It’s a way of getting your product or service to market quickly but avoiding the development of a product that nobody wants or will buy.  When setting up a new business, it ofte