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Customer Loyalty Programmes for SMEs

If you’re a small to medium business owner you’ll already be aware of just how important it is to make sure your customers have a great customer experience.  After all, whichever industry you work in, there is so much competition nowadays that making sure your customers are happy with your products or services is a brilliant way of standing out from the crowd.  We’re living in the Digital Age which means that you have all the tools necessary to reach a potentially huge audience but, so do your competitors.  The benefits that the internet bring to you are also available to

When is it Time to Let your Customer Go?

Nobody wants to lose customers or business, especially when we’ve strived so hard to build a thriving company but there are times when letting go of a customer or business relationship is the right thing to do.  The golden rule of business is that the customer or client is always right and, while this is a great attitude and can result in great customer experiences, some clients are just not the right ones for your company.  There are all sorts of reasons for this, including unrealistic expectations and personality conflict among them.  Knowing when to cut ties with a clie

Debt Collection News Roundup – April, 2017

Here at Access Credit Management we pride ourselves on keeping up to date with what’s going on the international debt collection industry.  We aim to bring our readers interesting and relevant news about the sector so once a month we publish a News Roundup.  This should keep you up to speed with all the important happenings in the industry and provide you with a valuable resource that that you can use to stay fully informed of all the latest news.  It would be interesting to know what you, the readers, think of the stories that feature here.  If you have any stories you th

How to Deal with Customer Complaints

As a business owner you’re probably aware that you can’t please all of the people all of the time and, chances are that you’ll have to deal with an unhappy or disgruntled customer or client from time to time.  Despite all of our best intentions, mistakes do happen and any mistakes made with your customers may have you worried that it will have an adverse effect on your business in the future.  After all, this is the age of digital information and social media – not only can unhappy customers tell their friends and family about their negative experience, they can also post

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