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SME Owners - How to Give Great Customer Experience

As a small business owner you’re probably aware of how difficult it can be to compete with the “big boys” – larger national and multi-national companies who have huge budgets for advertising, website design, social media activity and other activities which enable a business to grow and gain the lion’s share of business.  This means that you need to think outside the box when it comes to attracting customers and growing your business.  Your customers are essential to ensure that your business survives, especially in the uncertain economic climate we are experiencing here in the UK right now.

New Data Protection (GDPR) Rules – Is your Business Ready for the Change?

Following the introduction of the new General Data Protection Regulation (GDPR) rules in May 2018, UK businesses will be at risk of being fined up to €20 million or 4% of global turnover for infringing the rules.  Smaller businesses here in the UK seem to be largely unaware of the coming changes and are therefore most at risk of being hit with the new, heavier fines.  In a survey carried out for YouGov, only 22% of small businesses admitted that they were aware of the changes compared with 43% of medium sized businesses and 5% of large companies. 

SME Owners – Making Your Website Work for Your Business

As a small business owner you need to be aware that one of your most valuable assets is your company website – it represents your company and your brand and can help drive sales and share social proof (a vital issue for all businesses in the 21st Century).  This means that you need to make sure that your website is working well for your business and that it has all the correct elements that will boost your business to success.  Here are some of the most important issues when it comes to your business website:

How to Make the Most of Currency Exchange Rates for SME Owners

Trading overseas has become increasingly common since the advent of the internet.  People nowadays are used to buying from a global marketplace and this is just as true of businesses as it is for your average armchair shopper who browses online and orders goods from different parts of the world.  While businesses here in the UK now have the option of selling to overseas customers and extending their customer base, business owners are also finding it easy to source supplies from foreign companies, driving down costs and making it easier to keep their prices to customers lower. 

Work Experience - The Benefits to your Business

As a small business owner it’s likely that staff salaries form a large part of your company’s overheads.  Finding and retaining good members of staff is quite a challenge for SME owners here in the UK.  Have you ever considered offering work experience to students and school leavers?  While many business owners may be put off work experience, often thinking that they’ll get lumbered with a clueless teenager who will need constant supervision, this is not necessarily the case.  Some youngsters taking part in work experience can really make a difference and get to grips with the job in ways t

SME Owners – Which Hat are you Wearing?

As a small business owner you probably find that you’re taking care of a lot of tasks that you have little experience of and no training for.  It’s often the case that SME owners don’t have the luxury of hiring trained and experienced staff to perform all the different jobs that keep a business running smoothly and often find themselves having to carry out a diverse range of tasks such as creating a computer network, setting up a filing system, planning a marketing strategy, taking care of the payroll, etc.  While you may be an expert at making a product or providing a service, chances are