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When is it Time to Let your Customer Go?

Nobody wants to lose customers or business, especially when we’ve strived so hard to build a thriving company but there are times when letting go of a customer or business relationship is the right thing to do.  The golden rule of business is that the customer or client is always right and, while this is a great attitude and can result in great customer experiences, some clients are just not the right ones for your company.  There are all sorts of reasons for this, including unrealistic expectations and personality conflict among them.  Knowing when to cut ties with a clie

Debt Collection News Roundup – April, 2017

Here at Access Credit Management we pride ourselves on keeping up to date with what’s going on the international debt collection industry.  We aim to bring our readers interesting and relevant news about the sector so once a month we publish a News Roundup.  This should keep you up to speed with all the important happenings in the industry and provide you with a valuable resource that that you can use to stay fully informed of all the latest news.  It would be interesting to know what you, the readers, think of the stories that feature here.  If you have any stories you th

How to Deal with Customer Complaints

As a business owner you’re probably aware that you can’t please all of the people all of the time and, chances are that you’ll have to deal with an unhappy or disgruntled customer or client from time to time.  Despite all of our best intentions, mistakes do happen and any mistakes made with your customers may have you worried that it will have an adverse effect on your business in the future.  After all, this is the age of digital information and social media – not only can unhappy customers tell their friends and family about their negative experience, they can also post

Ethical Banking – What’s it all About?

Last week we took a look at business bank accounts and gave our readers some advice on choosing the right type of business bank account that would satisfy their individual requirements.  Today we’re going to take a look at ethical business banking because we know that the choice of bank for your business doesn’t always depend on the services it provides or the accounts on offer. 

Use Customer Feedback to Grow Your Business

Owning and operating a small business means wearing many hats in order to perform all the different types of tasks that go along with managing a business these days.  While there are many small business owners who are happy with the amount of business they actually do, there are others who are determined to grow their business and increase both turnover and profits.  Technology can make this easier than ever before as more and more people are happy to shop on line – after all, it’s much more convenient to shop from the comfort of your own armchair than it is to visit the h

Business Bank Accounts – The Lowdown

If you’re in the process of (or thinking about) starting a business, then choosing the right type of bank account for your business is essential.  If you’re already running a business and looking to switch to a different type of business account, again you’ll want to choose the type that’s best for your business.  Deciding on the right bank account can seem like quite a challenge with so many different types of bank account available nowadays.  Today we’re going to take a look at the different types of bank account so that you have the information and knowledge necessary t